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FAQs

Customer Care

What are Customer care Phone numbers?

To register service request hassle fee dial toll free number based on the state you need service:

Location

Toll Free Number

Kerala

1800-1029-732

TamilNadu

1800-1029-732

Karnataka

1800-1029-732

AndhraPradesh

1800-1029-732

IVR Toll Free for Existing Customer

1800-1029-732

What are the working hours/days of customer care?

Our in-house call center works 8am – 8pm (Monday to Saturday) to ensure prompt action on your requests and feedbacks given through the Helpline Numbers. This also removes any third party involvement in the process and gives you direct access to our team of experts and professionals.

Sometimes Call Centre puts on hold for long time?

During peak hours when the agents are busy taking other customers call, please try after sometime or Alternatively, you can register service request through our IVR number, website (Under register service request section) or Mobile app.

What if consumer wants to register a service request in non-working hours?

You can register service request through our IVR number, website (Under register service request section) or Mobile app.

How to take Annual Maintenance Contract on Hamster Products?

For Annual Maintenance Contract, please call up in call center

Ordering Online

How do I place an order?

Shopping at Hamsterindia.com is easy and secure. Placing an online order requires just a few steps: 
a) Select an item you would like to purchase, and then click the Buy Now button from product listing or detail page.
b) You can then choose to continue shopping or go directly to Checkout.
c) Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps.
d) You will receive an email confirming your order that includes your order number.

What should I do if I’m having trouble placing an order?

For any technical difficulties you are experiencing with your website, please write to us at care@hamsterindia.com

What should I do if I cannot complete the checkout process?

If you have correctly entered all your information and are unable to complete the checkout process, please write to us at care@hamsterindia.com so we that we can process your order.

Can I place an order over the phone?

Currently this service is not available.

How do I pay for my order?

We accept all Major Debit and Credit cards. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

How quickly will my order be processed?

Orders received are processed within two business days of payment authorization Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.

How do I check my order status?

You can sign in to your account on our website to check your Order Status. 
Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.

How do I cancel an order?

To cancel your order, please write to us at care@hamsterindia.com, you can cancel your order before order processing. We charge bank transaction charges on the cancelled order.

How do I know shopping on Hamsterindia.com is secure?

It is our responsibility to let you know that no online data transmission is guaranteed to be 100% secure.
Our servers encrypt all information submitted to them, so you can be confident that your card details will be kept safe and secure.

Product Assistance and Availability

How do I find a product online that I saw in a store?

Not all products available in stores are available online at any particular time and location. You may use our Search feature to look for an Item by its product code.

How often are new products added to the online stores?

We add products to our online stores frequently.

Where can I buy Hamster products?

In addition to Hamsterindia.com, our products are also available with our Authorized dealer stores. To find a Hamster-authorized retailer near you, please refer to our Store Locator section.

Shipping and Service

What are your shipping options?

After order processing within 2 business days, we take 8-10 working days for the standard delivery. 
Also, Delivery does NOT include product installation and removal of old products from your delivery address.  

Does product installation is included in the price of the product?

We charge extra Installation charges on Air Conditioners only.

How can I raise product installation request?

For product installation, customer has to raise the service request through our toll free numbers/website/Mobile App.

Can I have my order redirected to another address if my order has already been shipped?

This facility is currently not available.

Why do you require a signature to receive a package?

All our shipments contain valuable electronics and we like to ensure that our customers receive their products safely. In case, if you are not available at the delivery address, consider someone you trust to be available to sign for your package.

Whom should I contact if my shipment arrived later than expected?

We sincerely apologize for any inconvenience this may have caused. Please write to us at care@hamsterindia.comso that we can provide the delivery details.

What should I do if my shipment arrives damaged?

Please write to us at care@hamsterindia.com to report a damaged shipment.

How do I return my product purchased online from Hamsterindia.com?

Currently, this facility is not available. We only exchange damaged products.

Pricing

Are prices and promotions the same online as they are in stores?

Hamsterindia.com prices and promotions may differ from those at our authorized stores.

Warranty Terms

How can I register for an extended warranty Scheme?

To avail extended warranty scheme you should register your product via website or Mobile App. If the product is not registered with us product will fall under standard warranty terms.

How do I get assistance with my product under the warranty?

This information is available under our terms and conditions section.

Product Registration

How to register a product?

You can register a product via our website or Mobile App.

How can I be assured if my product is registered successfully?

Once you register a product you will receive a PR ID on your registered mobile number and email id. Please keep your PR ID for all future reference related to warranty.

How can I track my product if my product is registered with Hamster?

You can track the product registration via our “Track Product Registration” section on our website with PR ID or Mobile number.

Why product registration is important?

Product registration is required to avail warranty on the products.

ON-DEMAND 2 FREE SERVICES

JUST call us at Toll Free No. for your Hamster ACs free service. What’s more, you can get 2 services absolutely free within the first 12 months of the date of purchase of your AC at your convenience.

Location

Toll Free Number

Kerala

1800-1029-732

TamilNadu

1800-1029-732

Karnataka

1800-1029-732

AndhraPradesh

1800-1029-732

IVR Toll Free for Existing Customer

1800-1029-732

HASSLE-FREE INSTALLATION of Hamster Devices

For Hassle Free installation of your Hamster products, contact our authorized Hamster service professionals only.

Contact

  • Customer Care: 1800-1029-732
  • Email:

Manufacturer/Importer: Loyal India | ©2019 Hamster India - All Rights Reserved

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